Betaay Terms & Conditions — What Every Member Should Know

Betaay is an online gaming platform offering a wide range of entertainment options for players in Bangladesh. These Terms & Conditions ("Terms") serve as a legally binding agreement between betaay and its members.

By accessing betaay's website or mobile app, or by creating an account, you automatically agree to these Terms & Conditions. If you do not agree with any of the terms, please refrain from using betaay.

Betaay reserves the right to amend these Terms at any time. Your continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.

• These Terms are available in both Bengali and English; in the event of any conflict, the Bengali version will take precedence.
• All betaay services are for personal entertainment only — use for commercial or professional purposes is prohibited.
• These Terms apply together with betaay's Privacy Policy and Responsible Gaming Policy.

To open an account with betaay, you must provide accurate and complete information. Your real name, date of birth, and mobile number or email address are required at the time of registration.

Each individual may operate only one betaay account. If the same person creates multiple accounts, all accounts will be suspended and the balances may be forfeited.

• Betaay reserves the right to cancel any account if the information provided during registration is found to be false or incomplete.
• Your account is for your personal use only — sharing it with anyone else is strictly prohibited.
• If you need to update any account details, please contact the support team.
• After registration, you may be required to verify your account via email or SMS confirmation.

Betaay strictly prohibits anyone under the age of 18 from opening an account or playing any games. During registration, you must confirm that you are at least 18 years old.

To ensure a safe and transparent environment, betaay follows a Know Your Customer (KYC) process. You will be required to verify your identity before making a withdrawal or completing transactions above a certain amount.

• Identity verification can be completed using a National ID Card (NID), passport, or driving licence.
• Withdrawals will be on hold until KYC verification is complete.
• If any submitted document is found to be false or forged, the account will be permanently closed.
• Failure to pass age verification may result in account suspension and forfeiture of balance.

Funds can be added to your betaay account via mobile banking or various e-wallet services. Deposits are typically credited to your account within a few minutes.

Betaay only accepts deposits from payment methods registered in your own name. Using someone else's payment method may result in account suspension.

• The minimum deposit amount is listed on betaay's payments page.
• If a deposit is unsuccessful, notify the support team immediately.
• Betaay does not charge any deposit fees, though your payment provider may apply their own charges.
• Bonus deposits and real money deposits are managed separately.

To withdraw winnings from betaay, your account must have a completed KYC verification. Withdrawal requests are generally processed within 24 to 72 hours.

Withdrawals can only be made to the same payment method used for the original deposit. This is an important measure to prevent money laundering and to protect your account.

• Minimum and maximum withdrawal amounts are listed on the payments page.
• Wagering requirements must be met before withdrawing any winnings derived from a bonus.
• Betaay may place a hold on withdrawals in the event of any suspicious activity.
• If you experience any issues with a withdrawal, please contact the support team.

Betaay offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and loyalty points. Each bonus comes with its own terms, which are detailed on the relevant bonus offer page.

Bonus funds cannot be withdrawn directly — they become withdrawable only after meeting the wagering requirement. For example, a BDT 100 bonus with 20x wagering means you must place BDT 2,000 in bets.

• Each bonus offer may only be used once per member.
• If wagering is not completed before the bonus expires, the bonus will be cancelled.
• Any attempt to claim bonuses through fraudulent means will result in account closure.
• Betaay reserves the right to modify or cancel any bonus offer at any time.
• Our support team is available to help with any bonus-related queries.

All games on betaay use internationally certified RNG (Random Number Generator) technology, meaning every game outcome is completely random and impartial. There is no possibility of external influence or manipulation.

If a technical issue occurs during a game, betaay reserves the right to void the round and refund the wagered amount. The stake will be returned to the member's account.

• The rules for each game are available in the game lobby.
• In Live Casino, the dealer's decision is final.
• In Sports Betting, if a match is abandoned, the stake will be refunded.
• Betaay reserves the right to void any payout made due to incorrect information or a technical error.

Certain activities are strictly prohibited on betaay's platform in order to maintain fairness and security. These rules apply equally to all members.

• Creating multiple accounts for the same individual.
• Playing games using bots, automated software, or scripts.
• Colluding with other members to influence the outcome of a game.
• Attempting to gain an unfair advantage through hacking, phishing, or any other form of technical manipulation.
• Using betaay's platform for money laundering or any other illegal purpose.
• Stealing another member's information or attempting unauthorized access to their account.
• Threatening, insulting, or harassing betaay staff.

Betaay believes gaming should be a healthy source of fun — not a cause of addiction or financial difficulty. That is why betaay provides a range of responsible gaming tools, all available free of charge.

If you feel that gaming is having a negative impact on your life, reach out to betaay's support team right away. We are always here to help.

• Deposit Limit: Set a limit on how much you deposit daily, weekly, or monthly.
• Session Limit: Set a time limit on how long you play in a single session.
• Loss Limit: Set your account to automatically stop gaming after losing a specified amount.
• Self-Exclusion: Suspend gaming on your account for a set period or permanently.

To learn more about responsible gaming, visit our Responsible Gaming Please read the page.

Betaay reserves the right to suspend or permanently close any account if a member is found to have violated these Terms. The member will be informed of the reason in such cases.

Equally, you may request to close your betaay account at any time. Simply contact the support team and your request will be processed promptly.

• Please complete any applicable withdrawals before closing your account.
• Balances on accounts closed for terms violations may be forfeited.
• A maintenance fee may be charged on inactive accounts after a specified period.

Betaay takes the protection of your personal information very seriously. Any details you provide during registration will be used solely for account management, verification, and support purposes.

Betaay never sells your personal data to third parties. However, information may be disclosed when required by law or at the request of a regulatory authority.

• Your information is protected by SSL encryption.
• Contact support at any time to view or update your information.
• For more details, visit our Privacy Policy Please read the page.

Betaay may update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered members will be notified by email or in-app notification.

If you have any questions or complaints regarding the terms, please contact our support team. We typically respond within 24 hours.

• Email: [email protected]
• Live Chat: Available through the betaay app or website.
• If you do not agree to the updated terms, you may request to close your account.